We hope you love all of your ranch gear from Big Balls Ranch! If for any reason you are not happy with your order, please let us know so we can make it right! We are here to meet your every need, so please read our full return policy and follow the steps to return your item. Please note, at this time all sales are FINAL unless you meet the return conditions below:

  • If you received a damaged or defective item, please email bigballsranchsc@gmail.com with photos and an explanation of the issues within 2 days of receiving your order. 
  • All approved damaged or defective items must be returned within 14 business days of the time the order was placed.

Return Information:

  1. Please make sure you received approval from us via email before you complete your return!
  2. Customer is responsible for return/exchange shipping costs back to our return facility. 
  3. Print out the email thread from us with the approval to return and include in the return package. 
  4. Place your items in the original packaging or wrapped safely, with the approval confirmation print out included in the box with your purchase. 
  5. Ship your items to:
Big Balls Ranch Operations, LLC.
ATTN: Return Department
43 To-Rest St.
Lyman, SC 29365
  • Please allow 5-7 business days for your return to be processed, your refund can take up to 2 weeks to process back onto your card.